Cancellation policies
Each host picks one of these policies; it’s shown on the listing and in your confirmation. Refunds go back to the card you paid with, usually within 5–10 business days. If the host cancels, you always get a full refund.
| Policy | Full refund | Partial refund | No refund |
|---|---|---|---|
| Flexible | Until 1 day before check-in | — | Less than 1 day before |
| Moderate | Until 5 days before check-in | 50% after that, until check-in | After check-in |
| Firm | Until 30 days before check-in | 50% until 7 days before | Less than 7 days before |
| Strict | Until 60 days before check-in | 50% until 14 days before | Less than 14 days before |
Requests and saved cards
If you cancel a request before the host accepts it, nothing is charged and any hold on your card is released. For stays more than 60 days away, your card is only charged 60 days before check-in, so cancelling before that costs nothing under every policy.
Monthly rentals
The policy applies to the first month’s rent. Later months are covered by your rental agreement with the owner.
Payments made directly to the owner
Paid by bank transfer, a payment app or at the property? The same policy applies, but the owner refunds you directly, because the money never passed through ClubRents. If you haven’t paid anything yet, cancelling costs nothing. Please cancel through ClubRents as early as you can so the owner can rent the dates again.