Help and FAQ

Booking a stay

How do I book? Pick your dates on a home's page. Homes with instant booking are confirmed as soon as you pay. Other homes need the host to accept your request; they have 48 hours to reply.

How can I pay? Each home shows the options its owner accepts: by card through ClubRents, or straight to the owner by bank transfer, a payment app (such as TWINT, Bizum, BLIK or PromptPay) or at the property. You choose when you book.

When am I charged by card? For instant bookings, when you book. For requests, your card is only authorised (held) and charged when the host accepts. If they decline or don't reply, the hold is released. For stays more than 60 days away, nothing is charged when you book: your card is saved and charged 60 days before check-in.

Is my money safe? Card payments are held and only released to the host 24 hours after you check in. If the host cancels, you get a full refund. Payments made straight to the owner (bank transfer, apps, at the property) go to them directly, so ClubRents can't hold or refund them. Only pay to the details on your booking page or in our emails, and tell us at maria.f.arranz@gmail.com if anyone asks you to pay somewhere else.

Paying the owner directly. Once your booking is confirmed you get the owner's details, with a few days to pay, and a QR code for Swiss and euro bank accounts. Some owners ask for a deposit first and the balance closer to arrival. We remind you before each payment and the owner confirms when it arrives.

Monthly rentals. For stays of 28 nights or more, you pay the first month up front and then the rent each month directly to the owner. We remind you a few days before each payment.

Security deposits. Some owners hold a deposit on your card instead of asking for cash. It's reserved, not charged, from shortly before check-out until 2 days after, and released unless the owner reports damage. If part of it is kept, you're told why and can contest it with us.

How do I cancel? Open the booking from Trips and choose Cancel. The refund follows the home's cancellation policy, shown on the listing and in your confirmation email.

Hosting

Who can host? Anyone with a home to rent. ClubRents works with ClubProperty: agents and owners can sign in with their ClubProperty account and take bookings for their rental listings.

How do I get paid? You choose per listing. Card payments go through Stripe, which verifies your identity and bank details once; your share is paid to your bank 24 hours after the guest checks in (48 hours for monthly rentals), minus the card processing fee. Guests can also pay you directly by bank transfer, payment apps such as TWINT, or at the property, with no fees: add your details under Getting paid and mark each payment as received.

Can I use my Airbnb or Booking.com calendar? Yes. Add their iCal link in your listing's calendar to block those dates here, and add our link there so bookings from ClubRents block your calendar elsewhere.

Contact

Questions? Email maria.f.arranz@gmail.com.