Terms of service

These terms apply when you use ClubRents to book or offer accommodation.

What ClubRents does

ClubRents is a marketplace where hosts offer homes for short stays and monthly rentals and guests book them. The rental agreement is between the guest and the host. ClubRents provides the booking system, collects card payments on the host's behalf and releases them to the host after check-in. Guests can also pay hosts directly where the host allows it.

Accounts

You need an account to book or host. Keep your sign-in details private and tell us at maria.f.arranz@gmail.com if you think someone else is using your account.

Bookings and payments

• Prices, fees, the payment options and the cancellation policy are shown before you book. The total you pay is the price you agree to.
• Card payments are processed by Stripe. ClubRents never sees or stores full card numbers.
• For stays more than 60 days away paid by card, your card is saved and charged 60 days before check-in. If that charge fails and isn't paid within 72 hours, the booking is cancelled.
• Card payments are held until 24 hours after check-in (48 hours for monthly rentals) and then paid to the host, minus the card processing fee and any commission shown to the host.
• When you pay the host directly (bank transfer, a payment app or at the property), the payment is between you and the host. ClubRents doesn't receive, hold or refund it; it records the payment when the host confirms it. Pay by the dates shown on your booking; a host may cancel a booking that isn't paid.
• For monthly rentals, the first month is paid up front and later rent is paid to the host each month.
• If a listing takes the security deposit as a card hold, you authorise ClubRents to reserve up to the deposit on your card from shortly before check-out until 2 days after it, and to charge up to that amount if the host reports damage. You'll be told the reason and can contest it by writing to maria.f.arranz@gmail.com within 14 days.

Cancellations and refunds

Guest cancellations are refunded according to the listing's cancellation policy. If a host cancels a confirmed booking, the guest is refunded in full. Card payments are refunded to the original card by ClubRents. Payments made directly to the host are refunded by the host, on the same terms.

Hosts

Hosts must have the right to rent the home, describe it accurately, keep the calendar up to date, honour confirmed bookings and comply with local rules, registrations and taxes. Hosts who take card payments receive payouts through a Stripe account and accept Stripe's Connected Account Agreement. Hosts who take direct payments must give correct payment details, confirm payments promptly and refund guests as the cancellation policy requires.

Conduct

Don't use ClubRents for anything unlawful, misleading or harmful. Keep communication about bookings on ClubRents, and only ask for or make payments in the ways shown on the booking. We may suspend accounts or remove listings that break these terms.

Liability

ClubRents is responsible for running the booking system with reasonable care. The stay itself is provided by the host. Nothing in these terms limits rights you have under consumer law.

Changes and contact

We may update these terms; the version on this page applies to new bookings. Contact us at maria.f.arranz@gmail.com.